Purchase conditions

Secure payment

  • Credit card
  • Bank transfer

Shipping

Shipments will be made within a period of 24h / 48h hours and between 7 and 15 business days for artisan items, including boxes or light tables, and mirrors among others (these periods of time may vary depending on the products ordered, the holiday period, in shipments made outside the peninsula or due to unavailability of materials). If an order is made with different artisan items and with different delivery times, the longest delivery date will prevail. Since delivery dates are an estimate of what it takes to make a specific item. If the deadlines are not met, Nenitus is exempt from any liability as it depends on the transport company. The amount of the shipments may vary depending on the weight / volume of the product / s, or if it is a peninsular shipment or not. When ordering in the shopping cart, detailed information regarding the costs of the product, the value of the I.V.A. and the amount of said shipping costs.

Returns

If you are not satisfied, you have a period of 7 calendar days from the receipt of the order to make the return. To do so, you must send us an email at info@nenitus.es to notify us of the return. Shipping costs will be borne by the customer (€ 25 in the case of boxes and light tables). The products must be in perfect condition, have not been used and keep their original packaging so that we can refund the amount.

The natural defects of the wood will not be considered a reason for return or exchange, unless it affects the operation of the box or light table. Keep in mind that it is a handmade item and that none is the same as another. The wood can have notches, knots, and other imperfections from having worked it manually or simply by working with natural wood. It may also happen that a screw becomes loose during transport. It does not usually happen, but if it did, it is not a damage or break, it is solved by tightening the screw with a common Phillips screwdriver. The light boxes are made so that the client can open them from the side in case they need to dry the interior due to the leakage of some liquid. If this happens, open the side where the light box holes are not, unscrewing the four corner screws, once loosened, remove the cover and dry the inside with a soft cloth. You must wait 24 hours before using it again so that the entire electrical system inside dries well. In the case of Montessori mirrors, being made of mirror methacrylate to prevent breakage, this material is easily scratched. It is recommended to clean with a slightly damp cotton cloth, without exerting much pressure.

Returns will not be accepted, for a personalized artisan item, nor for the legs, nor for the covers (since these are made to measure for each light box), nor for the Montessori mirrors, it is a very delicate item for transport and it may be damaged after the customer has unpacked it and it has not been left for the return, exactly as it left our facilities for shipment, unless it arrives broken by transport, if so, only the product would be replaced , for one exactly the same. It is considered personalization, extra black light, box with legs to convert the light box into a table, box or table with a lid at the customer’s choice, or stamping or engraving of texts or names.

If upon receipt of your order you find that a product has been damaged during transport, or that items are missing from your order, do not throw away the delivery note. You have a maximum of 3 calendar days from receipt of the order to claim on the affected or lost products. In this case the shipping costs are paid by Nenitus . It is important that you do not forget to keep the delivery note of the courier, since it is the only way we have to be able to claim the damage or loss of packages to the transport agency. Lost or damaged products will be replaced by others, at no charge to the customer.

Secure payment

  • Credit card
  • Bank transfer

Shipping

Shipments will be made within a period of 24h / 48h hours and between 7 and 15 business days for artisan items, including boxes or light tables, and mirrors among others (these periods of time may vary depending on the products ordered, the holiday period, in shipments made outside the peninsula or due to unavailability of materials). If an order is made with different artisan items and with different delivery times, the longest delivery date will prevail. Since delivery dates are an estimate of what it takes to make a specific item. If the deadlines are not met, Nenitus is exempt from any liability as it depends on the transport company. The amount of the shipments may vary depending on the weight / volume of the product / s, or if it is a peninsular shipment or not. When ordering in the shopping cart, detailed information regarding the costs of the product, the value of the I.V.A. and the amount of said shipping costs.

Returns

If you are not satisfied, you have a period of 7 calendar days from the receipt of the order to make the return. To do so, you must send us an email at info@nenitus.es to notify us of the return. Shipping costs will be borne by the customer (€ 25 in the case of boxes and light tables). The products must be in perfect condition, have not been used and keep their original packaging so that we can refund the amount.

The natural defects of the wood will not be considered a reason for return or exchange, unless it affects the operation of the box or light table. Keep in mind that it is a handmade item and that none is the same as another. The wood can have notches, knots, and other imperfections from having worked it manually or simply by working with natural wood. It may also happen that a screw becomes loose during transport. It does not usually happen, but if it did, it is not a damage or break, it is solved by tightening the screw with a common Phillips screwdriver. The light boxes are made so that the client can open them from the side in case they need to dry the interior due to the leakage of some liquid. If this happens, open the side where the light box holes are not, unscrewing the four corner screws, once loosened, remove the cover and dry the inside with a soft cloth. You must wait 24 hours before using it again so that the entire electrical system inside dries well. In the case of Montessori mirrors, being made of mirror methacrylate to prevent breakage, this material is easily scratched. It is recommended to clean with a slightly damp cotton cloth, without exerting much pressure.

Returns will not be accepted, for a personalized artisan item, nor for the legs, nor for the covers (since these are made to measure for each light box), nor for the Montessori mirrors, it is a very delicate item for transport and it may be damaged after the customer has unpacked it and it has not been left for the return, exactly as it left our facilities for shipment, unless it arrives broken by transport, if so, only the product would be replaced , for one exactly the same. It is considered personalization, extra black light, box with legs to convert the light box into a table, box or table with a lid at the customer’s choice, or stamping or engraving of texts or names.

If any of our items had to be repaired due to a malfunction and a collection should be carried out by courier, it must be properly packed for transport, the customer having to take care of getting an adequate packaging, we recommend keeping the packing box in case it is necessary at any time, make a repair to the box or light table. Otherwise, any item that arrives at our facilities for repair, with inadequate packaging and that has suffered any damage or breakage during transport, Nenitus will not be obliged to take charge of the repair of these damages or of the replacement no fee.

Guarantee

We guarantee the quality of the material and its operation. In case of a defective product (without taking into account the imperfections of natural wood) Nenitus responds according to article 118 of the Consolidated Text of the General Law for the defense of consumers and users (TRLGDCU): “Responsibility of the seller and consumer and user rights. The consumer and user have the right to repair the product, to replace it, to lower the price or to terminate the contract (provided it is not personalized), in accordance with the